Tag Archives: Pedicure

a european pedicure, a cultural experience

a european pedicure quoting This past summer, after weeks traveling and feeding my soul, and neglecting my feet, I decided to go for a pedicure. A European pedicure, a cultural experience. Ludmila, was her name. A common name for a Russian woman, but this Ludmila did not look like what the name usually conjures up […]


hidden costs of customer service #getreal

I spoke with a young journalist yesterday, who was following up on last Sunday’s New York Times article, The Price of Nice Nails. She contacted me after I tweeted about the speedy response the article had resulted in. It had taken just one day (!) for the governor of New York, Andrew Cuomo, to announce he would be doing something “as soon as possible” about […]