bees gotta make honey
Unless you’ve been living in a bag, you know that bees are endangered and that’s bad news for us humans. Who doesn’t love bees? Everyone except those who have recently been bitten by a bee, I suppose. In any case, bees gotta make honey, and we gotta protect bees. Besides making honey, there are other things they do.
They pollinate of course, and one thing they pollinate is almond trees, and I for one can’t think about living without almonds. So where am I going with this?
A facial I had the other day, a facial that made me think about bees, and many other things.
First of all, why is it that it’s so hard to “get good service?”
I put that phrase in quotation marks because that’s the phrase you often hear when people talk about the concept of service.
I had been to the “spa,” where I got this facial once before, for an “introductory” half hour facial. And while I was irritated by the post facial, full press upselling I was subjected to, the facial was good and left me glowing.
So, since my first experience was ok, and since this place is close to home, in walking distance in fact, I thought I would give it another try. This time, from the moment I hit the table and had the white terry band wrapped around my head, the upselling was ridiculous.
The hard-press continued for most of the rest of my hour facial.
At every stage of the facial, a comment was made about the state of my skin and the corresponding product the spa sold that would take care of my “condition.” Stage by stage, I was sold, sold, sold.
Needless to say, this did not result in the relaxing experience I had psyched myself up for.
While I understand, I really do, the concept and necessity for upselling, it’s how people in service make money, there’s a point at which it becomes a case of “diminishing returns.” That point was about a half hour into my facial.
So, why is it so hard to get good service?
Good service entails paying attention to detail.
A business can’t just conjure up a vision, eg. the luxurious and relaxing, well executed facial, that leaves you looking like a celebrity walking a red carpet, and not pay attention to the details that lead to that “vision.”
Everything from the temperature of the room, to the scent of your products, to the conversation the aesthetician engages you in, all of the details, all of them, are important!
Back to the honey though. One of the products the aesthetician used was a mixture of rice bran and Manuka honey. Manuka honey is from New Zealand, it’s expensive, and it’s long been thought to have all kinds of medicinal properties, more so than “regular” honey is supposed to have.
Whether any honey is medicinal in any way or not, I do know that honey is a good thing to “wash” your face with. I use it once in a while, when nothing else seems quite right, and it leaves my skin soft and smooth, with pores tightened, and also somehow, “unbothered.”
So while I was lying there, with the scent of Manuka honey permeating the air, I really couldn’t help thinking about the bees that made it. And I had to wonder if my spoiled ass self was using something on her face that would once be just part of a vision of a healthy environment, long gone.
Pretty? Yes, I think so. But what is it? A truffle, a sculpture, a ufo? No! It’s a pillbox. Who doesn’t like small things: animals, babies, objet?
More about wabi-sabi from Katrina Rodabaugh. Previously on this post.
“By better understanding wabi-sabi we can better understand we can shake off our perfectionist tendencies while we let the wonky stitches and misaligned patches on our denim be the things we love best. Ultimately, we come to accept our imperfect selves by embracing our own physical aging and the experiences and wisdom our bodies have accumulated over time. If we can honor the natural aging of our distressed and beloved denim, perhaps we can begin to embrace those laugh lines for what they really are—the proof of laughter so frequent and deep that it left a permanent mark.”
—Katrina Rodabaugh, Mending Matters